Syed Shah Alam, and Md Daud Ismail, and Mohd Helmi Ali, and Zaher Zain, (2017) Factors influencing students’ usage satisfaction toward university web portal: a pls-sem analysis. Jurnal Personalia Pelajar, 20 (2). pp. 11-12. ISSN 0128-2735
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Abstract
The aim of this study is to empirically examine the factors affecting users’ satisfaction with university portals in Malaysia. This study tested seven hypotheses on factors affecting users’ satisfaction of university portal with empirical data from a sample of 318 students from Universiti Kebangsaan Malaysia. Data were collected through personal-administered questionnaire. Partial Least Square (PLS) analysis results revealed that system quality, information quality, service quality, user ability, and educational services were significantly influence users satisfaction. Information quality was found as the dominating factor in this research.
| Item Type: | Article |
|---|---|
| Keywords: | User satisfaction; University web portals; Confirmatory factor analysis; Structural Equation Modeling |
| Journal: | Jurnal Personalia Pelajar |
| ID Code: | 12347 |
| Deposited By: | ms aida - |
| Deposited On: | 19 Nov 2018 01:27 |
| Last Modified: | 19 Nov 2018 22:44 |
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