The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level

Effendi, Ridwan and Sukmayadi, Vidi and Pandjaitan, Irpanus Rachman (2019) The effects of doctors’ interpersonal communication on low-income inpatients’ satisfaction level. Jurnal Komunikasi ; Malaysian Journal of Communication, 35 (1). pp. 57-70. ISSN 0128-1496


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Doctors' interpersonal communication skill is an integral part of health services and become one of the main indicators of patients’ satisfaction towards healthcare provider. This study aims at examining the influence of doctors' interpersonal communication on the satisfaction levels of class III (low income) inpatients at Hasan Sadikin Hospital, Bandung, Indonesia. The method applied in this study is quantitative method utilizing survey as study instrument and tool of analysis. There were 261 patients as the study population, and 72 randomly selected respondents were taken as the study sample. The authors used simple random sampling method in carrying out selection of patients in this study. The data were analyzed using the continuum line and multiple linear regression analysis, either simultaneously or partially. In the hypothesis test, F-test was conducted, and H1 was accepted. The results of the study indicated that there was an influence between the two variables. The respondents’ responses indicated that the doctors' interpersonal communication was in the category of a very high interpersonal skill. Moreover, the respondents also had a very high level of satisfaction with the health service. Thus, based on the findings, the doctors' interpersonal communication skills had a significant effect on low-income patients’ satisfaction levels simultaneously.

Item Type:Article
Keywords:Health communication; Interpersonal communication; Indonesia; Low-income patients; Satisfaction
Journal:Jurnal Komunikasi ; Malaysian Journal of Communication
ID Code:13168
Deposited By: ms aida -
Deposited On:16 Jul 2019 07:41
Last Modified:21 Jul 2019 12:22

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