Application of Theory of Constraints in quantity surveying firm

Norhanim Zakaria, and Azlan Shah Ali, and Teh, Yen Yi (2020) Application of Theory of Constraints in quantity surveying firm. Journal of Building Performance, 11 (1). pp. 141-146. ISSN 2180-2106


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As the construction projects grow in size and complexity, the roles of Quantity Surveying (QS) firms which provide QS services getting more significant. Theory of Constraints (TOC) views every process in a system are linked and constraint needs to be identified and dealt with so that to achieve continuous improvement in the whole operation. Removing constraints are the most effective way to improve the overall system performance. As QS firm did not involve inventory, the TOC application and its impacts might be different. This research focused on how TOC approach could be applied in solving the critical constraint appeared in the QS firm. This study adopted questionnaire surveys and semi-structured interviews with QS practitioners in Kuala Lumpur, which directly involved in the management of the QS firm. Descriptive and content analysis were adopted to analyse the identified constraint. The TOC methodology used to deal with the constraint, as well as the impacts of TOC to the QS firms. It could be concluded that the most common constraint in the QS firms was the delay of project participants and substandard QS practices. Meanwhile, the concept of TOC could be applied as one of the tools in decision-making process for QS firm, especially when to dealt with constraint of the delay of project participants and providing better quality of QS services.

Item Type:Article
Keywords:Theory of Constraints; Quantity surveying firm; Performance
Journal:Journal of Building Performance
ID Code:15770
Deposited By: ms aida -
Deposited On:16 Nov 2020 06:50
Last Modified:20 Nov 2020 16:12

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