Learning through WhatsApp during the COVID-19 pandemic : a case study

Mheidly, Nour and Graña, Geisel García and Tayie, Sally Samy (2021) Learning through WhatsApp during the COVID-19 pandemic : a case study. Asia-Pacific Journal of Information Technology and Multimedia, 10 (2). pp. 136-145. ISSN 2289-2192


Official URL: https://www.ukm.my/apjitm/articles-year.php


The COVID-19 pandemic forced lockdowns that severely affected the educational sector. The necessary shift to online learning was hindered in countries that lack communication technologies. In addition, the inadequate media and information literacy among educators and students alike exposed deficiencies in disaster preparedness. This resulted in the use of commonly used applications, such as WhatsApp, as a learning platform. We hereby present the learning experience of a mathematics class of the 10th grade through WhatsApp in a Lebanese public school. After analysis, we assess the initiative using the Rubric for eLearning Tool Evaluation. Although WhatsApp, as a learning tool, was functional, accessible, and technically effective, it hindered the learning experience with the lack of social, teaching, and cognitive presence. We offer our insights and recommendations on improving the learning and communication experience as we continue to navigate the current and any future pandemic.

Item Type:Article
Keywords:WhatsApp; COVID-19; Pandemic; Online learning; e-learning; Digital gap
Journal:Asia - Pasific Journal of Information Technology and Multimedia (Formerly Jurnal Teknologi Maklumat dan Multimedia)
ID Code:17962
Deposited By: ms aida -
Deposited On:12 Jan 2022 00:41
Last Modified:15 Jan 2022 08:19

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