Baba Md Deros, and Sha’ri Mohd Yusof , and Azhari Md Salleh, (2005) A review of benchmarking as a tool for continuous improvement. Journal of Quality Measurement and Analysis, 1 (1). pp. 75-86. ISSN 1823-5670
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Abstract
This paper presents a general review of benchmarking studies in the overall context. It begins with a description of the concepts relating to benchmarking, the history, the stages of development and definitions. It further discusses the concept of benchmarking relating to methodology, classifications and purposes, issues and problems, benefits, in implementing benchmarking. In addition, it briefly discusses benchmarking relationship with other improvement and change management programs. The paper culminates with a summary on the benchmarking tool
| Item Type: | Article |
|---|---|
| Keywords: | benchmarking; best practices; partner; performance; competitive |
| Journal: | Journal of Quality Measurement and Analysis |
| ID Code: | 1806 |
| Deposited By: | Ms. Nor Ilya Othman |
| Deposited On: | 14 Jun 2011 04:05 |
| Last Modified: | 14 Jun 2011 04:48 |
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