Dispute resolution mechanism for electricity supply industry in Nigeria

Raji, Barakat Adebisi and Jamiu, Toheeb Aremu and Tanimu, Adamu Idris (2022) Dispute resolution mechanism for electricity supply industry in Nigeria. Jurnal Undang-Undang dan Masyarakat, 31 . pp. 99-110. ISSN 1394-7729


Official URL: https://ejournal.ukm.my/juum/index


Many Nigerian artisans have been rendered inactive in their various callings. One of the reasons for this is the poor supply of electricity by the designated industry. Unfortunately, many of these artisans do not know where to go and lodge their complaints when they are served expensive electricity bills. Therefore, this paper is aimed at evaluating the legal framework for electricity supply dispute resolution in Nigeria. It also examines the effectiveness of this legal framework. This paper employs a quantitative research approach by using a survey design for data collection and descriptive statistics for data analysis of the 15 stakeholders who were surveyed. The review showed that a dispute resolution outlet is provided for customers who may wish to express their complaints about easy access and quick settlements. The finding also revealed that the industry has moved to other more result-oriented dispute resolution mechanisms such as mediation, arbitration, and conciliation, among others. There is a regulatory commission charged with the dispensation of justice on dispute resolution. However, what is left is public enlightenment to enable people to explore these available dispute resolution outlets in order to minimize the settlement period.

Item Type:Article
Keywords:Dispute resolution mechanism; Electricity; Poor service; Customers; Nigeria
Journal:Jurnal Undang-undang dan Masyarakat
ID Code:21381
Deposited By: Siti Zarenah Jasin
Deposited On:21 Mar 2023 08:48
Last Modified:21 Mar 2023 08:48

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