Knowledge management strategy and human capital management in hotel industry

Nor Liza Abdullah, and Rosmah Mat Isa, and Rasidah Arshad, and Noradiva Hamzah, and Noor Azuan Hashim, (2013) Knowledge management strategy and human capital management in hotel industry. Jurnal Pengurusan, 38 . pp. 3-14. ISSN 0127-2713

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The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging their human capital. This study employs a case study approach, where interviews were conducted with human resource managers of seven hotels with different star ratings. Data are analyzed using NVivo and within and cross case analyses are performed to understand the different knowledge management strategies of Malaysian hotels to determine best practices in harnessing human capital in the hotel industry. The findings suggest that firms’ strategies are influenced by knowledge management and human capital management. The higher the rating of the hotels, the more likely the hotel is to adopt a knowledge management strategy based upon a human oriented strategy. This influences the innovativeness and creativeness of their human capital, which, in turn, increases the competitive advantage of the firms.

Item Type:Article
Keywords:Knowledge management; strategy; human capital; case study; hotel
Journal:Jurnal Pengurusan
ID Code:6966
Deposited By: ms aida -
Deposited On:11 Mar 2014 10:31
Last Modified:14 Dec 2016 06:42

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