Normah Awang, Noh and Haris Abdul Wahab, and Siti Hajar Abu Bakar Ah, (2014) Quality of public health services received by immigrant labours: a case study in Klang Valley. Jurnal Sains Kesihatan Malaysia, 12 (1). pp. 47-56. ISSN 1675-8161
![[img]](http://journalarticle.ukm.my/style/images/fileicons/application_pdf.png)
|
PDF
61kB |
Official URL: http://ejournal.ukm.my/jskm/
Abstract
Quality is the most important element in the process of production or services produced by organization to its customers. Quality of service refers to the measure of how a service is delivered matches customer expectations. The study aims to examine the quality of public health services received by immigrant labours. There are three aspects of quality in public health services to be measured i.e health service condition, the waiting time for treatment and treatment by hospital staff on immigrant labours. The result showed a large number of immigrant labours are satisfi ed with the quality of health services.
| Item Type: | Article |
|---|---|
| Keywords: | quality; public health services; immigrant labours |
| Subjects: | R Medicine > RA Public aspects of medicine |
| Journal: | Jurnal Sains Kesihatan Malaysia |
| ID Code: | 7483 |
| Deposited By: | INVALID USER |
| Deposited On: | 25 Aug 2014 11:28 |
| Last Modified: | 14 Dec 2016 06:44 |
Repository Staff Only: item control page
