Demographic variables, reactions to conflict and it's management

Abstract

This study was conducted to examine the influence of demographic variables (position, gender, marital status, education and age) on reactions to conflict and it is resolution. Data was collected from 653 Malaysian employees representing 39 organizations varying in size and business turnover. The results suggest that while the demographic variables do not make a difference in self is reaction to conflict and it is resolution, they interact to influence the perception of respondents on how their colleagues react to them in case of work related conflicts. The results are explained in the cultural context of Malaysia.